Cannot See the Recorder on Your TV/Monitor.If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below. If you are still under warranty, please contact us to open a warranty claim and receive a new power supply. If the recorder powers on, then you may have a faulty recorder power adapter. Disconnect the recorder power adapter and replace it with a power adapter of the same amperage.Look for signs of melting and/or a burning smell.Check for any physical damage to the power adapter.Ensure you are using the power adapter that came with the recorder.Check to see if the recorder’s power adapter has gone bad.NOTE: Not all recorders have a power switch. Ensure the recorder’s power switch is turned to ON.This will help us identify if the issue is with the surge protector/power strip or the battery backup. If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.If the LAN port light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.See if your recorder is receiving power.If your recorder is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. NOTE: Your product Series can be located on the support sticker on your recorder.Ģ. From your product’s support page, scroll down and click on “ Manual.” IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series into the Search bar. It's cheaper than the other models because it's older, but you may be better off investing in another streaming device like a Roku or Amazon Fire TV.Click from the list below to navigate to that section of this guide for more information. This version delivers video streaming capabilities without the processing power, and it doesn't have access to the App Store. This model is no longer available, but you may find one at auction sites like eBay or person-to-person sites like Craigslist. While you may be tempted to buy the 4th-generation if you don't have a television that supports 4K or HDR, this model not only buys you the ability to upgrade your television in the future, it also doubles the speed of the processor and quadruples the speed of the graphics. This model supports 1080p HD video and has the A8 processor, which is the same processor as the iPhone 6. If you're looking to buy Apple TV, this is the top-shelf model. This is the flagship Apple TV model it supports 4K and HDR video and contains the same A10 processor as the iPad Pro.
0 Comments
Leave a Reply. |